Returns And Exchange
If you require a refund, we will issue it after deducting the re-stocking fee, market loss fees, and the shipping charges. The amount will be refunded back to you by the same mode of payment used by you when you paid for your purchase. The amount will be refunded back to you by check or by issuing a refund back on your credit or debit card, depending on how you made the payment towards your purchase(s). If you made the payment towards your purchase with a combination of credit/debit card and check, then refund will first be issued back on the credit/debit card and then the remaining balance by check.
You will NOT be allowed to exchange any item during any sales event held by us. You will be able to exchange only after the sales event. You CANNOT get the prices of sales event for your exchange items.
ORDER
RETURNS
ORDER
RETURNS
If you require a refund, we will issue it after deducting the re-stocking fee, market loss fees, and the shipping charges. The amount will be refunded back to you by the same mode of payment used by you when you paid for your purchase. The amount will be refunded back to you by check or by issuing a refund back on your credit or debit card, depending on how you made the payment towards your purchase(s). If you made the payment towards your purchase with a combination of credit/debit card and check, then refund will first be issued back on the credit/debit card and then the remaining balance by check.
You will NOT be allowed to exchange any item during any sales event held by us. You will be able to exchange only after the sales event. You CANNOT get the prices of sales event for your exchange items.
Return Policy for Ring Orders
Return Policy for Custom Orders
ORDER
EXCHANGES
Exchange Policy for Ring Orders
Exchange Policy for Custom Orders
Defective Products
Cancellation
policy
All order offset requests must be made during normal business hours, Monday-Friday, 9:00 AM to 5:00 PM EST. Totaram.com reserves the right, in its sole discretion, to permit cancellation and/or offset your order.
Offsetting orders may be approved over the telephone, live chat, or email, at which time Totaram.com shall provide you with a cancellation confirmation and the total Market Losses and fees. Offsetting orders are subject to our market loss policy, described below. As applicable, the difference between the Purchase Price and the current product Price will determine the fee. In the event of a confirmed canceled order, you expressly authorize Totaram.com to automatically bill the credit or debit card on file for the difference between the Purchase Price and the current product Price. Alternatively, in the event that your credit or debit card is denied, Totaram.com reserves the right to invoice you, in which case, you expressly agree to pay the amount due, in full, within ten (10) business days. Future orders are not permitted unless and until any cancellation and other related fees are paid in full. Any and all market gains on cancellations shall belong solely to Totaram.com.
For canceled/offsetting orders, the difference between the Purchase Price and the current product Price will be charged and other restocking fees, other fees and charges as listed below.
After Totaram.com has shipped the product, the order is final and cannot be canceled. If you refuse shipment the product will be returned to us and you can either pay to have it reshipped or accept Market Loss fees and other restocking fees, other fees and charges as listed below upon return.
In addition, We will charge a 15% re-stocking fee on all canceled orders. However, if you choose, you can change the item(s) that you ordered to a different item(s) where the total cost of all the item(s) put together is of equal or higher value than the value of your original order. This re-stocking fee does NOT apply if you exchange the item. If you require a refund on your credit card, we will issue it after deducting the restocking fee and the shipping charges. The amount will be refunded back to you by the same mode of payment used by you when you paid for your purchase. The amount will be refunded back to you by check or by issuing a refund back on your credit or debit card, depending on how you made the payment towards your purchase(s). If you made the payment towards your purchase with a combination of credit/debit card and check, then refund will first be issued back on the credit/debit card and then the remaining balance by check. You will NOT be allowed to exchange any item during any sales event held by us. You will be able to exchange only after the sales event. You CANNOT get the prices of sales event for your exchange items.
Cancellation Policy for Ring Orders
Cancellation Policy for Custom Orders
International Order Cancellations, Returns, Exchanges, And Refunds
We do NOT allow exchanges for international orders, you can only return the product and take a refund.
India Order Cancellations
We will charge a 15% re-stocking fee on all canceled orders.
Cancellation Policy for Ring Orders:
We will charge a 15% re-stocking fee on all canceled orders. IF a nonrefundable ring re-sizing fee was charged when you placed the order, this fee cannot be refunded back. You will need to pay the shipping charges for the returned item. You cannot return or exchange any product for any reason after 30 days (calendar days) of you receiving it.
Cancellation policy for International Custom Orders:
IF you have placed a custom order or have customized or made any changes to the item (however small or big the change may be) you will NOT have the option to return or exchange or cancel the order or change the ordered item or make more/additional changes to the item or take store credit for that item.
Refunds
Totaram.com’s refund, return and exchange policy is limited to 30 calendar days from the date that you receive the item. You must notify Totaram.com’s Customer Service Department via telephone at 732-228-6300 and ship the product back to us with all the original packaging contents including but not limited to the original product, the case/box in which the product was sent, original packaging slip, original diamond certificate or any other documents or paperwork that was sent to you with the product within 30 calendar days from the date that you receive the item and follow the instructions provided to you, at that time. If any of the original packaging contents, products, certificates or paperwork is not returned, Totaram reserves the right to deny the refund, charge you to reship the product back to you or charge you an additional fee to cover the cost of the missing items. Shipping and handling charges are non-refundable. You are fully responsible to pay for all taxes, as well as return shipping and handling costs. Totaram.com may reject any returned or exchanged item that does not reasonably conform to these terms. Returns, refunds, and exchanges are subject to Totaram.com’s order return, order cancellation, and our Market Loss Policies. Any and all market gains on refunds, returns, and exchanges shall belong solely to Totaram.com. Once we receive the product(s) back, we will issue a refund back to you based on our policies.
Totaram.com Market Loss Policy
Upon issuance of an order number following a purchase from
Without limiting any other legal or equitable rights and remedies that may be available to Totaram.com, Totaram.com may elect to apply any and all of your funds in its possession to satisfy your monetary obligations and/or may offset any obligations that Totaram.com may have to you. Totaram.com also reserves the right, in its sole and absolute discretion, to apply any/all funds in its possession toward the satisfaction of your obligations to Totaram.com.

Established in 1901, catered to the Nizam of Hyderabad and other prominent citizens, we believe in serving the finest quality of jewels.
Panjagutta